Better behaviour for pleasant journey

LTA (Land Transport Authority) is studying better design features to encourage commuters to move inside the MRT cabins, according to a report in the TODAY broadsheet, 17 Feb 2011.

I commute on the trains almost daily so I wish to put in my 2 cents.

I must have put in almost a few dollars already on this topic but I still see no improvements on the trains on the issue of overcrowding at the doors.

I must admit though there is a marked alleviation of the general overcrowding problem on the return journey in the evenings at Jurong East Station. This is due to the separation of the incoming passengers from Boon Lay side to platform A, while the incoming passengers from the city are directed to platform D.
Thank SMRT for little mercies.

I am not sure of the situation at other stations.

However, the problem of the squeeze near the doors during peak hours still persists.

My suggestion is controversial but I feel it merits some consideration.

Make the exits and entrance ONE WAY ONLY.

There are 4 doors to each cabin. Alternately, make each door an ENTRANCE or EXIT only, not both ways, as is the current practice.

This will surely make the commuters move further in on entry knowing that they must reach the exit farther in sooner or later.

Currently, there is no compulsion to move in as staying near the door makes it easier to exit on arrival.

My other suggestion is to remove the vertical grab poles in the center of the cars. They actually obstruct the passageway and is not conducive to proper spread of passengers standing in the cabin.

DO place more overhead handhold, even near the doors, for SAFETY reasons.

There will be passengers who are unable to move in during peak hours but SMRT still have to bear in mind their safety during the ride.

The reason of NOT placing more handholds at the doors to encourage movement inside does not hold up to reason, as passengers are not motivated to move in anyway. Their safety is compromised without any means of support if they are caught unwittingly on their part being squashed at the door areas.

Sunday Rantings. 18 Dec 2011.

As expected, after the 3 times failure of the rail operator within this same week, I am joined not just by a chorus  but a full choir of rants this weekend.

FRONT PAGE:  PM ORDERS INQUIRY AS TRAINS BREAK DOWN AGAIN
First time, we would put it to bad luck. We accept things do breakdown. Just bad luck if it happens to you.
Second time, we are irritated and frustration goes up. You should have known better, ete, etc,
Third strike, you're out! No excuses can justify the lack of vigilance. Not when it happens 3 times in 4 days.

The rail disruptions affected me yesterday.
My trip from Bukit Batok to Novena took 2 hours instead of 40 minutes.
This included being 'de-trained' at Toa Payoh where the line for the bridging buses were snaking 200meters long! Frustrated commuters switching over to the normal bus services were not any better due to the sudden surge of commuters overloading the system.

I was one of those who had no choice but to join the line at Toa Payoh.

SMRT CEO Saw Phaik Hwa should shake off her complacency, get off her high horse and truly realise the frustration of commuters. "I can't see anything significant... People can board trains, its whether they choose to..." does not bode well  for your so call empathies with commuters' frustration over the bad service.

Personally, I feel Saw is not the right person for the job. Her specialty is in Retail and she has proven this magnificently by making the retail component of the SMRT revenues a whopping 45% of the profits it generated. But SMRT is not a retailer! Its core business is transportation! You are a people mover system, first and last.

Here's a little trivia I'll confess to you.
Saw Phaik Hwa was my classmate. We were in the same Pre-U batch in school.
As an ex-classmate, I wish her all the best in getting the system to work, but as a commuter, I think maybe someone else who specializes in transit might be more suitable.

Here's another bit of interesting facts I picked up reading the reports and complaints.
When the commuters were complaining of packed trains, SMRT used the figure 1400 per train as the norm. When the trains got stuck the last few days, this figure mysteriously went down to 1000 per train..?
I check  Wikipedia and the stated maximum capacity for the train was 1920.
Interesting? Different figures are used for different justifications?


PAGE 35 THINK:  WHEN DOCTORS INVOKE GOD'S WILL
Dr Lee's amoral piece on why doctors cop out when they defer decisions to 'euthanize' patients.
However, I must thoroughly disagree with Dr Lee's morality.
She may not believe in a God but that does not give anyone including medical professionals the right as well to decide who lives or who dies. By saying you won't consign people to further suffering, you are already playing God.

It's a very slippery slope when one starts to be firm in deciding who is normal and who is not; who is suffering terminally and don't deserve to live; and that those suffering or who are not 'normal' should be put out of their misery?
Using our reasoning, our logic and our innate moral sense does not necessarily mean we should take 'God's will' out of the equation. I am a Catholic and I believe in God's will.


Page 34 YOUR LETTERS: IT'S LEGAL TO RIDE TWO ABREAST
Two letters on the same issue this week.
Never a week goes by without someone highlighting the bicycle/pedestrian, bicycle/motorist issue.
Someone in authority must take up the issue and clarify matters. LTA? SPF?
Nobody seems to want to touch this hot potato despite the endless calls in the weeklies.

* Sunday Rantings are my thoughts on a lazy Sunday morning after reading the Sunday papers. This may or may not be a regular feature depends on whether I have the energy after breakfast. Also Sunday Mass has a calming effect, so the more I pay attention to the sermons, the less I rant. The long rants probably mean I fell asleep during Mass.

Another MRT mystery?

I was catching up online on the current hot issues about the impending Comfort Taxi fare hikes when I came across an article I had missed a few days ago.
This article left me a bit confused and bewildered and I actually had to read it a couple of times to make sure I understood it correctly.
To tell you the truth, I still don't quite get it.

Here it  is, I ask you to read it and then explain to me, if anyone can.
It's from the Channelnewsasia.com online site published on 2 Dec 2011.

(Please click on article to enlarge)

The good news is that MRT will be adding more trips to alleviate the expected Christmas shopping crowds and New Year's day revelers.
My head is spinning with this good news because I can't rationalize how are they able to do this?

I distinctly remember all the hoopla over the over-crowding issues and the letters from frustrated commuters over the issue. The replies from the operators ranged from "the train ware at full capacity, the signaling equipment is unable to cope, new trains have been ordered but will progressively be installed, to expect delays for 3 to 5 years, etc etc..." 


Now I am confused as to how they can increase the trips and cut train arrival interval only for Christmas and the New Year periods.
WHY CAN'T THEY DO THIS ON A DAILY BASIS?
Commuters don't need to be packed like sardines going home from work each day.

Bukit Brown MRT Station

Following a private email response to my Sunday Rantings (previous blog), I just want to show some evidence of Bukit Brown MRT Station, which is not usually indicated on most official transit maps.
It is situated between Caldecott and Botanic Garden on the Circle Line.

The Bukit Brown MRT station is located at an empty plot (at the moment) at Jalan Mashhor, near Andrew Road where I work.
It is only a 'shell' station, i.e. the station concrete form has been built but not fitted out to function as an operational platform.
When it will be operational is subject to the development of the area around the station.

Mediacorp is moving out in 2016 and that will also free up a huge plot of land nearby.
The Bukit Brown station is adjacent to and sandwiched between the 2 huge cemeteries there;
the Bukit Brown Cemetery and the Chinese Cemetery at Mt Pleasant.

This is the Bukit Brown MRT Station as it stands today 2011.

Like Marina Bay MRT Station, where the station was built years before the surrounding Financial Centre or MBS was conceptualized, the Bukit Brown area will eventually be developed, cemeteries not withstanding.

Here is another official LTA map showing future MRT stations.
You might want to consider buying some real estate nearby?

Click on map for detailed view.

Update on Bukit Brown blog. 16 Dec 2011.

I was on the Circle Line yesterday from Serangoon to Holland Village and had the chance to 'pass through Bt Brown underground. 

About 1 min after leaving Caldecott station, you start to hear a change in the sound of the rushing train due to the air space at Bukit Brown.

If you sit facing the starboard (right) side windows, you can see part of the space that will be Bukit Brown Station. It's just an empty space and you can see right across to other other tracks going in the opposite direction.

Wait, the meaning will be clear...

In 2009, we had Phua Chu Kang with his crass rap on the trains.
Last year we had the Dim Sum Dollies annoying us with "train is coming ..train is coming..."
But this year's jingle takes the cake!

From the brickbats of the past 2 years, I guess SMRT did learn a little about public irritation with their song and dance jingles.
So this year it was a more 'reality' message of courtesy but the most idiotic thing they did was to get a schoolboy shouting in Singlish.

Wei !  Wei !  Wei !

That was about the only English vocal in the revised commercial and they fluffed it with poor English diction!
What does it mean?
Here listen to it yourself. Be warned: it's grossly irritating.



The clip loops every minute and if you are waiting at the station you'll go nuts listening to this irritating jingle.


Find out what happened when Hitler learned that SMRT made a new courtesy video.



Related links:
Phua Chu Kang jingle
Dim Sum Dollies
Train is coming...train is coming

Surviving the train crush

Complaints of overcrowding on the trains have escalated over the past few years and reached a crescendo just before the recent general elections. Denials, spins and excuses from the operators and 'authorities' have led to widespread frustration by commuters. The local Net is full of blogs over this issue ad nauseam.

Apparently, the train operators, being public companies, have to ensure that its bottom line is priority.  Even the gahmen gives all out support to ensure that the operations are not running at a loss.

The train operators claimed that the lines are maximized to capacity and it would be difficult to add more trains or increase frequency. With  a burgeoning workforce, the situation can only get worse. Passenger comfort and quality of service don'y seem to be a priority for them to resolve. The proof is simply to go to any station during rush hour. Enuff said.

Yesterday, my sister Stephenie was so stressed out, especially after reading the Oct 11th Stomp article about how commuters were forced to wait till the 4th train passing before being able to board. She was one of those who experienced this twice at Bukit Batok and Jurong East Stations.

Click here to read the Stomp article

I am luckier in that I don't take the train so often nowadays, but I do empathize with my fellow commuters.
Just last week, I had a 5-day assignment at the Ministry of Education at Buona Vista starting at 8 am each morning. That meant I had to join the crowd to get there from Bukit Batok Station, with a transfer at Jurong East Station.

It is extremely difficult to board the trains at Bukit Batok,  being the last stop before the terminal at Jurong East. The train is already filled to the brim and you just hope some students, heading for school in the vicinity, will get off so that you can squeeze into that vacated space.

Next, the train discharges the full load at Jurong East, adding to the crowd already there who have yet to make the connection to the city-bound trains. It's really CHAOTIC!

Transfer at Jurong East Station (pic from TNP)

SMRT recently opened an additional platform at Jurong East, which helps to distribute the in-coming passengers from the Bukit Batok line, but its a zero sum game as the same number of city-bound trains still take the transfer paxes from Jurong East!  It's just less crowding on the platform but not on the trains.

As I am powerless to do anything about the overcrowding, I'll just share what goes through my mind in these situations.

These are my pet peeves on the MRT trains:-


1. No hand holds near the door area.
It's a funny paradox.
They don't provide hand holds near the door area in order to force you further inside the car. But the car is already full and you can only stand near the door area a lot of the time!
You have to be as acrobatic as a gymnast throughout the ride - balancing with the sway, doing knee flexs, toe curls and bum shiftings. All because you have nothing to hold on to.
Passenger safety was never in the minds of the operators.

There's always a crush near the doors as commuters tend not to squeeze once they move 'further in'. So while the door area is packed, it appears that there are actually more space 'inside'.
Commuters also fear that they can't get out easily once they move too far in!

2. Pole leaners and dual hand holders
Inconsiderate passengers who lean on the grab pole for their own support. I normally won't tell them off but instead let them feel my knuckles against their back or arms. Then there are some will will hold on to 2 hanging hand holds.

3. Backpackers.
Idiotic commuters who don't have the sense to remove their backpacks. What's worst is that they are unaware that it's knocking into others. The backpacks only take up more space.

4. Fear of pickpocket or accidental contact.
As I have a habit of carrying my wallet in my back pocket, I have this nagging fear of pickpockets in the crowd. Men also face the awkward problem of where to put their hands for fear of accidental contact and for some lady to scream accusations of trying to be funny with roaming hands. It doesn't really happen but there's always this fear.

5. B O !
Not too bad in the mornings but woe be you in the evening rush hour!

I fear that unless something tragic happens not much will change in the near future.


In my next blog, I'll tell you of my own experiences on the Tokyo rush hour morning trains.

Here is the link to that blog:

Crowded Tokyo trains worse than Singapore MRT?

Here's my 2 cents.

The public bus duopoly, SBS Transit and SMRT, today increased their fares by 1% as allowed by the Public Transport Council. For most commuters, this translates to an increase of 2 cents per trip.

Thus my trip from Bukit Batok Interchange to my office at Andrew Road will now cost me $1.35 instead of the previous $1.33. My math may be wrong but the 2 cents increase for me seem to be a 1.5% increase rather than the 1% permitted? Anyway....

Click to view larger picture of the fare increase chart.

I seemed to have become a watchdog over my fares ever since the bus companies introduced the Distance Related Fare System back in July.

After their initial claim that the glitches were fixed and that the overcharging incidents have been rectified, I still had a few incidences where I was still overcharged.

Just a month ago, I made my 10th or 11th claim (I forget how many now!) for overcharging.
So personally, I know that the glitches have not been fully fixed as claimed by the bus companies.

Related links:
Getting it back from the bus companies
The bus companies are still taking your money!
$300,000 in bus refunds for overcharging

Get a better life ?

Today I did a typically Singaporean thing.
I went to the SMRT Circle Line Open House!

Free unlimited rides between Caldecott and Harbourfront stations.
Free mineral water, free brochures AND free balloons, wow!
And best of all - Irene Ang and Yam Ah Mee, live in person!
The good things in life are really free !

LOL ! Is this all there is to life in Singapore?

Here's a video I shot today....

I was really a bit devious. 

As some of you know,  I am photographing overhead bridges wherever I can find them.

So what better way to get around than to use the free rides on the Open Day trains!

Here's a picture of the overhead bridge at Telok Blangah MRT Station.

Not too bad composition for a boring subject like a pedestrian bridge, right?

Some people had ask what camera I use. 

But hey, it's not just the camera, dude. Give some credit to the photographer. 

I don't like lugging a bulky and heavy DSLR camera, so my pictures are taken with my small Olympus point & shoot camera. I've got 2 models, the waterproof u1030 and the slightly larger EPL1. 

I am happy with them.

I've passed the 100th bridge mark. If you want to see my bridge project, the link to that blog is on the right side panel. You can probably scroll through them all in about 6 seconds. The Jesuits have it on record that you can hold a person's interest only for the first 7 seconds, beyond which thier minds starts to drift.

Looking at the bridges, concrete seems so dull. 

I gotta write to the LTA to suggest they put some color unto the structures. 

Concrete grey is so passe.

Wouldn't you like to see red, yellow or blue bridges instead of battleship grey all the time?

Sigh, there's got to be more to life than concrete bridges!

Anyway, to break my routine, I am now planning for my annual trip to Japan. Yeaaa.

This time to see the autumn colors in November.

I had thought perhaps this year I might have to forgo Japan due to the radiation danger, but I guess it safer now. So at least my life is beginning to look better ?

The bus companies are still taking your money!

Despite the bus companies' claims that the overcharging problem had been fixed, I've had 2 further instances where I was still overcharged for my trips.

If you had read my earlier blog on the overcharging issue, you'll know that the trip from Bukit Batok Interchange to my office at Andrew Road is supposedly $1.33. I have been regularly charged $1.37 for the trip.

Today I collected my 6th refund for overcharging, so I know it's still happening. This is confirmed by the fact that my requests for the 4cents refund have always been approved.

I get back at them by requesting for a 'complimentary' voucher for a free ride instead of a cash refund. In this way, I actually end up ahead of them. Serves them right for their unintentional (?) mistakes.

So commuters beware, be aware of the actual cost of your trip and check that you are not overcharged by them.

Getting it back from the bus companies.

How often do you look at the fare card reader on disembarking? Like most commuters, I rarely give it a glance. As long as I hear the beep, I assume that the fare has been correctly deducted from my EZ-Link stored value card.


How much was the fare and how much was deducted are not in my mind. I usually glance at the readout for the balance left in the card in that fleeting moment that the details are flashed.


We have become so complacent that we actually never bother to find out the cost of our bus or train trips. As long as we have enough value in our cards, we simply proceed with our journey.


When the bus and train companies implemented the new distance related fare structure in July, I still had not changed my habits. But I did note that the bus trip to my office would now cost $1.33.


Then about 2 months back, I noticed that on some trips the meter would read $1.37 instead of $1.33. At that time, I simply put it as technical glitch and though just a bit irritated over the excess didn't bother about the additional 4 cts charged.


Then it started to snowball, and that made me a bit suspicious that something might be happening with the bus fares. Were the bus companies knowingly overcharging and making an extra dollar without the commuter being the wiser? 


Mentally I worked out that at 4 cts a trip, I would have paid an additional $30 extra a year just to get to my office. This was unjustified! Imagine multiplying this by the number of passengers taking the bus each day! The amount would be a staggering scandal.


So I decided to fight back and claim for that tiny amount of 4 cents on a matter of principles. The bus company is not entitled to charge me extra for the journey, so why should I give them the 4 cents?
On the contrary, if I had underpaid by 4 cents, they have the 'right' to impose a penalty of $20 on me according to their regulations. So what right have they to take extra from me and get way with it?!


On the Transitlink website I found a Refund Claim Form and sent it off.  Refunds once approved would be made either by direct inter-bank transfer, by cash, by cheques or by vouchers. I opted to take a voucher.
Within 2 days I had a reply from the bus company.

I had expected to get a voucher for 4 cents but what I got was a 'complimentary' voucher for a free bus trip. Truth is, it wasn't totally complimentary as it had cost me 4 cents, but at least I could use it for a journey beyond 4 cents distance with their compliments, ha ha.

As of today, I have claimed a total of 4 vouchers from the bus company. Not a bad reward for getting back at them for overcharging.

VINDICATION !

The bus companies yesterday (Nov 23, 2010) were reported by the media as admitting to having overcharged commuters to the tune of $300,000 since implementing the new fare structures. They are now trying to work out a scheme to refund all the excess back to commuters, but I really doubt if most would bother, as admittedly most passengers were overcharged 4 cents.

Dividing $300k by an average of 4 cents means almost 7.5 million rides were overcharged and the media had reported that only 180 commuters had made claims for overcharging! Talk about apathy! But I am very sure that 99% are unaware that they were overcharged.

Here is the full newspaper report from Straits Times of 23 Nov 2010  if you wish to read the article.

http://news.asiaone.com/News/AsiaOne%2BNews/Singapore/Story/A1Story20101123-248610.html

What happened to simple common courtesy nowadays?

I commute to work by public transport. I ride the MRT from my home at Bukit Batok to my workplace at Boon Lay at least 5 days a week.

For the past few years, the train operators have tried to make those seats nearest the exits available for those in real need of it, i.e. pregnant ladies, the elderly or physically disabled.
Beginning with the "Please give up this seat to people who need it" to the "Priority Seat" to the latest and more forceful "Reserved Seating".

Alas, I don't see that the latest concept by the train operators is any different from the previous, meaning its effectiveness is just as suspect. The problem from my personal perspective is that commuters (ugly singaporeans?) have not reached that level of graciousness to understand what Priority or Reserved means.

Most of the time you will notice the rush and the beeline straight for those seats, heck care the signs. The next thing they do is pretend to sleep, put on their MP3 or text on their mobiles till they get off, oblivious to all around them

Hey, when you go to restaurant and see a Reserved sign, you don't plonk yourself down but look for another table! So what's the difference here? In Japan, Korea or Canada, you will see able bodied passengers standing beside the empty seat, knowing that it is 'reserved' for the needy. Their train culture has reached a level of maturity that had been infused into their civic consciousness.

While I am all for the idea for giving up seats for those who need them, simply putting up 'another campaign' signage is ineffective in the absence of proper commuter education. When, or if ever, we can reach an acceptable level of graciousness, then even the concept of reserved seats become redundant. Every seat in the cabin will be offered up for any one who needs it! Sadly, that'll be the day, which probably will not be in my lifetime.

The passenger train culture here has a long long way to go to reach first world standard. Today we gripe about not giving way, not moving inside, eating on board, not being courteous, etc. Yet we are the ones who need to make the first move. Even shaming individuals on public forums like Stomp website will do little to improve the situation without effort from both the public and the operators. In our nanny state, I guess we are all waiting for someone else to set the rules and tell us how to behave even for such minor courtesies. Sigh.

Have a look at this latest attempt by the train operators, which I personalLy feel is real crass. Message is ok but the presentation sucks. Of all people, snot picking PCK as an example of graciousness. What a joke and you expect people to listen to his message?



I am getting old and grouchy. If one day you see me hobbling into the train, I hope there's a seat reserved for me.